Refund & Returns Policy – Kick Trend
At Kick Trend, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help with an easy and transparent return and refund process.
1. Return Eligibility
You may request a return if:
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The product is defective, damaged, or incorrect
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The size does not fit (applicable for selected items)
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The product is unused, unworn, and in its original packaging
Return requests must be made within 3–7 days of receiving the product.
2. Non-Returnable Items
We do not accept returns in the following cases:
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Products that have been used, washed, or damaged by the customer
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Items without original packaging or tags
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Discounted or clearance sale items (unless defective)
3. Return Process
To initiate a return:
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Contact our support team with your order details
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Provide clear images or videos (if the product is damaged or incorrect)
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Our team will review and confirm your return request
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After approval, follow the instructions provided for return shipping
4. Refund Policy
Once we receive and inspect the returned product:
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Approved refunds will be processed within 3–7 working days
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Refunds may be issued via:
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Mobile banking (bKash/Nagad/Rocket)
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Bank transfer
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Store credit (if preferred)
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5. Exchange Policy
We offer exchange services for:
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Size issues
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Wrong product delivery
Exchange is subject to product availability.
6. Delivery Charges
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Delivery charges are non-refundable
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For returns due to customer reasons (e.g., size issue), return delivery cost may be charged
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For damaged or incorrect items, we will cover the return delivery cost
7. Order Cancellation
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Orders can be cancelled before shipment confirmation
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Once the order is shipped, cancellation is not possible
8. Contact Us
If you need help with returns or refunds, feel free to contact us:
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Email: support@kicktrend.online
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Website: https://kicktrend.online
We aim to make your shopping experience smooth and trustworthy.
Kick Trend – Your Style, Your Comfort.